"The staff (well the nurses and ..."

About: West Middlesex University Hospital

(as the patient),

What I liked

The staff (well the nurses and care assistants) though you could tell were blatantly over worked and under staffed, were more than helpful and efficent. I was seen to promptly and was explained through every step of my admission thoroughly, even though I was being treated on a busy weekend night I was seen and treated promptly.

What could be improved

Some of the doctors attitudes could have been improved on, but I appreciate that it was a weekend night and they'd probably been on call and not been to sleep for a while.

Anything else?

I understand that I was admitted into a+e with a minor injury, but the staff were professional and caring throughout my stay.

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Responses

Response from West Middlesex University Hospital

Thank you for taking the time to give feedback on your experiences at our hospital. We are pleased to hear that overall everything went well. If you would like to discuss any issues, our PALS (Patient Advice and Liaison Service) team would be pleased to hear from you. They can be contacted by emailing pals.service@wmuh.nhs.uk or calling 020 8321 6261.