"Incorrectly fitted surgical corset"

About: Tameside General Hospital / Trauma and orthopaedics

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public who asked not to have their name published. They said…

Elderly lady discharged from Tameside Hospital after investigations to spine. Has lumbar fracture. Referred to Surgical Appliance Dept. for surgical corset. Person who dealt with her didn’t have any information or notes about her, and didn’t have the correct size of garment to fit her. Sent her home with an uncomfortable corset which was too small and restricted her breathing. She has had previous heart attacks and felt she was in danger of having another, so hasn’t worn the garment.

When she enquired about an appointment to check if she had the correct appliance, was given a date when her daughter is away. The daughter is an occupational therapist and this lady (who has no difficulty in understanding or expressing herself) felt that she was not treated with respect, and maybe this member of staff would be more likely to discuss things professionally with her daughter. So she will not attend her appointment and hasn’t been able to cancel it by phone. She is distressed by this experience and has lost faith in the hospital generally.

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Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for your comment. I am sorry to hear of your experience in our surgical appliance department this is not the standard of care we expect for any of our patients to receive. We always aim to ensure that a high standard of care is given to all our patients and that we provide support and understanding at all times. I am sorry that you felt this did not happen on your visit. We have passed your comment onto Stephen Ashworth, Business Manager for this area if you would like to contact Stephen on 0161 922 6364 he will be able to look into this in further detail for you.

Kind regards

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at


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