"booking pre op procedure"

About: Kettering General Hospital

Just spent a wasted day in the childrens ward with my daughter. Arrived for her dental op sat there for two hours only to be told they couldn't do it because the pre op assessment had not been done correctly. Had appointment for daughters op approx two months ago and have phoned three times to ask about her Pre-op appointment. It got to the week before and still no letter arrived. So phoned again and was told to bring her in at 5.40pm on Thursday 5th June to the Skylark ward. Arrived on time to be told they don't do the Pre-ops there and to go over to the Maxillofacial ward. We ran over there only to find only the cleaner as the rest go home at 5pm. Went back to Skylark and they agreed to go through the paperwork with us but said they couldn't do the xrays if any were needed there. Thought everything was sorted so went home and went back today as per appointment. Sat there for two hours until the doctor came round and said that they couldn't do the opertaion as she had not had xrays and mouth impressions taken. The staff in Skylark were very helpful and sorted out new appointments for pre op and the operation. I am just so angry that my poor daughters going to have to go through all that again. She was extremely worried about the op, never having been in hospital for anything like this before and now she is going to have to wait another two weeks. I have had to take her out of school and will have to do again another two times, I will have to take another two days off work and then there is all the extra parking charges I am going to have to pay. Feel we have been given the run around by the lady who is responsible for making the bookings, first they miss her out and then send us to somewhere that doesn't do them. It would be nice to be re-imbursed for some of the parking or atleast get free parking the next appointments.

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Response from Kettering General Hospital

I am sorry to hear your concerns regarding the care and treatment your daughter received at our Children’s and Adolescent services. I hope your daughter has now had her operation and is feeling well. Should you feel your concerns have not be resolved, please contact our Patient Advice & Liaison Service (PALS) on 01536 493306 who will be happy to help you. Eilish Crowson Business Unit Director

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