"I was admitted to ward 33 via A&E on 30/05/14."

About: Darlington Memorial Hospital

I had dislocated my hip and in some pain. The service I recieved from the health service from being transferred from home by the ambulance service, through A&E and placed onward 33 was exceptional. I was treated with dignity and respect throughout and kept fully informed of all aspects of my treatment and care throughout by nurses,doctors and consultants. When on ward 33 the staff from cleaners, care staff, nurses and sisters was excellent as was the clenliness of the ward and hospital in general. The management of the ward by the sister on duty during my stay was professional and inspired myself and other patients on the ward with confidence in the face of some adversity during my stay, the ward was especially busy on Sunday, 01/07/14. I was referred to the physio department and received a first class service, the physiotherapists were knowlegable, efficient and very friendly. Specialist equipment was delivered and fitted in my home in super quick time to effect a speedy return. Overall a very positive stay which ensured a quick return home. Many thanks to all.

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to Ward 33 at Darlington Memorial Hospital. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. It is also pleasing to hear that you were kept fully informed all the way through your stay with us and that you were treated with Dignity and Respect by our dedicated staff members. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the team on Ward 33. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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