"ward 19"

About: South Tyneside District Hospital

Our mum was transferred to this ward after a week on another ward (which had been a very negative experience). This ward was a total contrast. Staff communicated to us at every visit, mum was visited by pain control nurse and they cared for mum with kindness and compassion. The staff ; in particular the health care assisitants and student nurses, were fabulous, they treated mum as an 'individulal' , asking us about mams needs as she was unable to express them herself. Thank you , to all the staff on this ward, you made us feel so much happier with her care espcially after the appalling comminication on her earlier ward. We felt less anxious leaving her knowing staff would look after her needs. Thanks to all the staff who cared for our mum, your are really appreciated.

Story from NHS Choices

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Response from South Tyneside District Hospital

Thank you for taking the time to post your comments on the NHS Choices website regarding your mother’s care on Ward 19 in South Tyneside District Hospital. I am delighted to read such positive comments regarding your mother’s care and the attitude and effective communications of the staff. It is disappointing to learn of your previous experience in another of our wards prior to your mother’s transfer to Ward 19. It would be helpful for me to know which ward that was in order that we can initiate some learning points from you and your mother’s experience on the other ward. I would be happy for you to email me at Lorraine.lambert@stft.nhs.uk or, alternatively, write to me at South Tyneside District Hospital, Harton Wing, Harton lane, South Shields NE34 0PL. In the interim period I will share you very positive comments with the teams on Ward 19. Kind regards Lorraine B lambert Chief Executive

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