"poor care, no pain relief, no response to complaint"

About: Royal Stoke University Hospital / Accident and emergency

(as the patient),

At the end April I admitted to uhns with severe abdo pain, did not see a doctor for 6 hours, no investigations done in that time, I was vomiting and desperate to go to the loo, I had to crawl out of my bed to get a call button, press it 5 times, get a nurse who took the button off me an put it out of my reach then went away, came back after another 45 min with a urine bottle and 1 vomit bowl, after another 2 hours got told it was renal colic, during this time no effective pain relief given, 1 hours after this I was moved to sau, seen by a consultant who asked what my pain score was ( this was the first time I had been asked since I arrived, I responded as 8/10 she promptly prescribed a diclofenac suppository that releved the pain, she also decided that I was no longer nill by mouth, and could have a drink, 2 hours later someone brought me a cup of water - now 11 hours since admission - I had not eaten since 1800 on the day before or had a drink since 2200 the day before - now critically dehydrated.

I am also diabetic and my blood glucose reading was high as I had not had any insulin since 2200, however in the 6 hours in a&e at no point was my bm taken until I was seen by a doctor, they asked me if I was hungry.. I answered yes, they got a menu and I ordered some food, this did not arrive until 2030 and was so cold as to be inedible, they also REFUSED initially to provide some insulin saying that ' this is a hospital you should have brought your own' at 0300 in extreme pain the last thing you think of is medication it has now been 1. 5 months, I made a complaint the same day and I have not recived a response

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Responses

Response from University Hospitals of North Midlands NHS Trust

Dear ‘trevise’

Thank you for taking the time to share your feedback with us.

I have contacted the Complaints Team, who, unfortunately have not been able to locate your complaint. Please can you contact the PALS Team (Patient Advice and Liaison Service) on 01782 676450/01782 676455 or email: patient.advice@uhns.nhs.uk who will be able to locate your compliant and look into the issues that you have raised.

Best wishes, UHNS Communications Team.

Update posted by trevise (the patient)

Well, I have since had a response, that I believe is full of lies, from staff there.