"The majority of the nursing staff ..."

About: Southampton General Hospital

(as the patient),

What I liked

The majority of the nursing staff on F Ward were excellent.

What could be improved

After my operation, I asked to use the toilet. The nurse was annoyed that I had disturbed her and she left me on the commode for over an hour! I was so humiliated as I have significant mobility problems and could not have got off of the commode on my own (the nursing staff were made fully aware of my mobility problems when I arrived at the hospital).

Also I was in the hospital for 5 nights and not once was the room I was in (with 3 others) cleaned. A towel covered with blood was left on the floor for 3 days until discovered by a very annoyed senior nurse. The ward was extremely dirty and I understand that several other complaints were received whilst I stayed at the hospital - all regarding the level of cleanliness.

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Response from Southampton General Hospital

The Trust takes all feedback seriously. Please get in touch with us directly if you would like us to investigate your issue. Call our Patient Advice and Liaison service on 023 8079 8498 or email pals@suht.swest.nhs.uk

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