"Appointment at the liver clinic (new building)"

I am really not happy with the reception I received at the QE today. I've been going to the QE for regular checks for 10 years and during that time I could not fault the doctors or the staff. However, I don't think I saw one hospital member of staff smile or offer a friendly greeting today. I didn't feel welcome, I didn't feel I was treated with dignity, and the staff were very indifferent. It was my feeling that it was a case of in and out and next! What a sharp contrast to the time I was there two years ago! What has happened? I am bitterly diappointed! Jess.

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Responses

Response from Queen Elizabeth Hospital Birmingham

Dear Jess Thank you for taking the time to provide feedback on your experience of the Liver Clinic at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very concerned to hear that your experience was poor in comparison to previous visits, your feedback has been shared with the senior management team responsible for this service. They are very keen to obtain further details from you so that they can investigate what went wrong and take action where necessary to improve the service they provide. If you would like them to do this please make contact via our Patient Advice and Liaison Service (PALS) team who will be pleased to put you in touch with the relevant staff members. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.