"ward 7"

About: South Tyneside District Hospital

The communication between staff and family was extremely poor. My elderly mother -who has advanced alzheimers- was admitted to this ward and from admission staff failed to communicate with us . We are our mums only voice , as she was not able to express her pain, use buzzer or ask for drink/ food. We told staff repeatedly that mum would refuse medication if asked but they still asked her if she wanted pain killlers which she said no to despite being in extreme pain post op. We went in daily and had to ask staff to give mam analgesia despit this being prescribed regularly. At each visit we had to seek staff out to ask about progress but this information should have been offered to us at each visit as mum could not recall anything that had happened to her. Very frustrating and upsetting leaving mam in there knowing staff did not keep her pain free and comfortable.

Story from NHS Choices

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Response from South Tyneside District Hospital

Thank you for taking the time to post your comments on the NHS Choices website regarding your mother’s care on Ward 7 at South Tyneside District Hospital. I am very disappointed to learn of the communication issues you experienced between staff and your mother’s family. From the description of your mother’s health, I fully understand how distressing it can be for you to communicate to staff on your mother’s behalf and find such discussions have not been acted upon. I will forward your comments to the relevant managers in order that they can be shared with staff as a learning experience of the importance of effective communication with relatives and carers in such circumstances. In the interim, I do wish your mother well and hope she is comfortable. Kind regards Lorraine B Lambert Chief Executive

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