"Total Knee Replacement"

About: Colchester General Hospital

I am now recovering from my second total knee replacement operation. As before, from consultation to post-op, I was afforded the utmost of care in all departments and at all levels by professional staff who exuded a corporate pride in their work. They were diligent in carrying out their tasks and, although invariably very busy, always ensured that patient care was paramount; noticeably, staff gave way to patients in corridors and with warm smiles invariably offered cheery greetings and, when necessary, offers of assistance. Visitors too are welcomed with similar courtesies. In essence there is a worthy team spirit throughout the hospital which spills over to patients and visitors alike. With constantly high standards throughout the hospital it would be unfair to select any staff member as being more worthy than the next. I have no hesitation in highly recommending this hospital to others. My sincere thanks go to all concerned

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Response from Colchester General Hospital

Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category. You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards The Care Quality Commission (CQC) want to know what people think about our services - good or bad. http://www.cqc.org.uk/public/get-involved/share-your-experience Could you also email the Colchester Gazette and ask them to publish a letter? Email is: gazette.letters@nqe.com Lastly, we ask people like you who support our hospital to show that support by becoming a member. Sign up here: http://bit.ly/1c0LPjY You’ll get our Mainstream magazine four times a year for free! And don’t forget, you could follow us on Twitter or “Like” us on our Facebook Pages. Many thanks

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