"discussing sevice"

About: Torbay Hospital

I went in after a bike accident after the ambulance, I was left in a hall ways for around 10 mins on a back protected. I went into a private room at 655 ? Got an increase on my morphine. Walked off and hour later got my xray. Then I was left for about an other hour. Got my stitches in my face. W'S left. The drugs started waring off. I asked for some pain. Killers 1.5 hours later I got some after 4 times of asking. Asked for a drink 6 times as vending machine wasn't working. I finally got my hand stitched up and left at 1.30 discussing service

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Response from Torbay Hospital

Thank you for taking the time to comment. It is always good to receive feedback; we try to ensure we share examples of good practice and also that we learn from any negative experiences. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). Kind regards South Devon Healthcare NHS Foundation Trust

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