"Appalling, Disgusting Care!"

About: University Hospital Lewisham

I recently was admitted via A&E to one of the wards. I waited over 3 hours to be seen by a doctor and reviewed by a specialist. After being transfered to the ward I waited over 12 hours to be discharged home, with the doctors being bleeped several times I was told firstly told that they thought that I had already been discharged home. The final straw was when I was told that they had to priortise there workload, obviously they don't priortise well enough! No wonder they failed CQC!!!!

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Responses

Response from University Hospital Lewisham

Due to a technical issue you may not have received a response to your comments.

Thank you for your feedback. I can only apologise for the experience you had. We take all feedback seriously and as a reflection of our practice. Your comments have been shared with the A&E team to help improve the quality of service we deliver in the future.

Kind regards

patient Experience Team

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