"Not a nice experience"

About: Worthing Hospital

Saw doctor in ENT today and it was not a nice experience. Cold, unfriendly and horrible attitude. Receptionists & nurses were lovely but that were the good experience stops. Saw a different consultant about same problem which is now much worse and what a nice man, warm, friendly and charming. I do not want to repeat this experience as I feel unable to discuss my options with this doctor and would certainly not want him as a surgeon and I am not easily intimidated

Story from NHS Choices

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Response from Worthing Hospital

Thank you for taking the time to leave your comments. We are very sorry to hear your feedback about your visit to the ENT department and the attitude of the doctor who saw you. As NHS Choices is a confidential site they do not share your details directly with us. We would like to follow this up with the clinician involved and so would like to talk to you further about your experience. We would therefore be grateful if would contact us. You can do this by visiting our website www.westernsussexhospitals.nhs.uk/contacts/pals/, calling our PALS department on 01903 285032 or emailing us at PALSWorthing@wsht.nhs.uk.

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