"Never answered hospital phones!"
About: Royal Alexandra Hospital (Paisley) Royal Alexandra Hospital (Paisley) Paisley PA2 9PN
Posted by Mummys girl (as ),
Back again with another complaint about the same hospital.
Following the car park debacle last week my mum got a letter saying phone this number within 7 days to make a suitable appointment (sorry, I thought they made the appointment and sent you out a note of the time and place - It appears it is now a negotiation). The letter was dated 4th June and was received on 9th June, giving us just 2 days to meet the 7 day deadline.
Phoned at 0905 June, just off night shift and just dropped my son at school. Spend the next hour on constant ring back, all I got was an engaged tone and when I was lucky to get through the phone rang for almost 10 minutes and nobody answered.
Phoned the switchboard twice where I was told it's a common problem and did I want to be put through to complaints. HELL YES!
This is absolutely ridiculous and I dread to think how this would have effected my poor mum if she had been the one phoning!
As it is, I am a "donkey on the edge"!
I need to sleep.