"Truly dreadful A and E department!"

Dear JW Thank you for taking the time to let us know about the experience that you and your son had in our A&E Department. I was extremely concerned to read your comments and am very sorry that your son was left feeling neglected and that the attitude of nursing staff was not what should be expected. Although A&E can be very busy at times, we still expect all patients and their families and carers to be treated with respect, courtesy and dignity and treated appropriately by all staff. We would like to look into your son's experiences in more detail and to do so will need some further information, including his name, date of birth and the date that he was brought in, as well as your name and contact details. If you would like us to investigate this for you, please contact our Patient Experience Team on (01423) 555499 or email thepatientexperienceteam@hdft.nhs.uk I again apologise for the poor experience that you describe, which does not meet the high standards of quality care that we expect for every patient, every time. Chris Watt Head of Communications Harrogate and District NHS Foundation Trust