"Truly dreadful A and E department!"

About: Harrogate District Hospital

My 16 year old son was brought in by ambulance following a severe allergic reaction. Paramedics were great and gave him gas and air for pain, even offering morphine as he was in agony. However on arrival at A and E the triage nurse was hostile and disinterested and whining about him being brought by ambulance. We explained he suffered from anaphylaxis and the ambulance control had advised use of his epipen. He was then shoved in a waiting room with no treatment at all. His condition was deteriorating so I took him away somewhere he could get treatment!! They were busy and I think it led them to be negligent. Would not recommend anyone to go there unless you happen to arrive at a very quiet time when you don't have to worry about ineffective triage and incompetent nursing staff. Doctors there are consistently good but the nursing staff leave much to be desired!

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Response from Harrogate District Hospital

Dear JW Thank you for taking the time to let us know about the experience that you and your son had in our A&E Department. I was extremely concerned to read your comments and am very sorry that your son was left feeling neglected and that the attitude of nursing staff was not what should be expected. Although A&E can be very busy at times, we still expect all patients and their families and carers to be treated with respect, courtesy and dignity and treated appropriately by all staff. We would like to look into your son's experiences in more detail and to do so will need some further information, including his name, date of birth and the date that he was brought in, as well as your name and contact details. If you would like us to investigate this for you, please contact our Patient Experience Team on (01423) 555499 or email thepatientexperienceteam@hdft.nhs.uk I again apologise for the poor experience that you describe, which does not meet the high standards of quality care that we expect for every patient, every time. Chris Watt Head of Communications Harrogate and District NHS Foundation Trust

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