"Excellent professional care"

I recently had an ultrasound scan guided injection of my foot in the Imaging Department at QEHB. I arrived 15 minutes early as instructed and was seen within minutes of my arrival by a very pleasant healthcare assistant who greeted me and took me to the room where I was to have the procedure. The assistant chatted to me whilst she made me comfortable. The Radiologist arrived soon after and introduced herself to me and explained everything that was going to happen in an open and friendly way. She gave me the opportunity to ask any questions before proceding. She explained what she was doing as she did the procedure which put me at ease. All together I was in the department around 30 minutes. All of the staff were very professional and friendly, and provided excellent care and treatment. They also made sure I knew what to do and what to expect in the days following the procedure. Thank you to all concerned, you provided the care and treatment that makes me proud of our NHS.

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Responses

Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your experience of the treatment you received in the Imaging Department at the Queen Elizabeth Hospital Birmingham, and for your very kind words about our staff. We are delighted that you had such a positive experience. Your comments have been passed onto the senior staff responsible for this service; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2