"Brilliant nurses at St helens walk-in centre"

About: Halton and St Helens PCT

(as a friend),

I recently accompanied a friend to the walk-in centre in St Helens. She had a self-inflicted injury and was very scared and nervous about being judged and treated unfairly because it was self-inflicted.

First she was seen by two nurses in triage, a male and a female nurse. Both were brilliant. They treated my friend with the dignity and respect she deserved. They didn't pry too much, and were very understanding and friendly.

We were not waiting long and were called through to see a nurse to have it seen to.

Again this nurse was brilliant. Her name was Jane. She could see that my friend was in distress and was extremely supportive. She never tried to rush us out, she offered further support via psychiatrists and crisis team and she gave us both time alone when my friend became very upset.

All in all, the treatment my friend received, not just for her physical injury but also for her emotional distress was very good and much appreciated by both her and myself.

Those staff should be very proud of themselves, and I just wish they could be like that in A&E too!

Thank you!

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Responses

Response from Customer Care, Halton & St Helens PCT

Dear Wisher

Thank you for taking the time to post your comments on the website, your feedback is important and we value your views.

We hope that your friend is recovering.

Your comments have been highlighted to the staff at the St Helens Walk-in Centre who very much welcomed your positive comments and would like to pass on their thanks for you taking the time and trouble to post your opinion. Your feedback was very much appreciated.

We all hope that your friend has been able to access the services and support that she needs at this time.

Best Wishes

Customer Care Unit

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Update posted by wisher (a friend)

Hi there,

Thanks for your quick response. I am happy that you passed on the comments to the staff at the walk-in centre - they deserve to know when they have done a brilliant job! Unfortunately people are far more likely to complain so the positives often go un-noticed.

My friend is doing so much better than she was last week. Her wound is healing, she's been back a few times to the Walk In for re-dressing and her mental health has improved so much. No doubt that being treated with the respect she deserves has helped her on the road to a better frame of mind.

Thank you again :)