"A and E visit"

About: Gloucestershire Royal Hospital

I was admitted to the A and E department 5.00pm on a Sunday afternoon. I cannot fault the paramedics who were caring, patient and kind. I had injured my knee and could not stand. I was seen quite promptly by a health care assistant who took my blood pressure. I waiting an hour for an x ray which was fine as I was offered pain relief. After the x ray I was told there was some concern over the x ray and a Doctor would need to look at it to decide what to do. The helathcare assistant came back and said I would need to see a bone specialist. A leg brace was fitted and I was left. No one came near me for some time. I was basically left and had to ask for a glass of water and to go to the toilet. I was in this department for 5 hours after which I was told I would be going home with the leg brace and a pair of crutches. At no point was I as the C. Q. C inspectors write about 'involved or participated' in my care. I was left in reception in a wheelchair and given an appointment for the fracture clinic with an apology saying that was the earliest appointment available which was 8 days away. No one asked me how I would cope at home or whether there was anyone who would be able to assist me. Not impressed at all.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Gloucestershire Royal Hospital

Hello there, Thank you very much for taking the time to share this feedback with us. We're sorry to hear about your experience in A&E and would like to take a few more details so that we can look into it further. Would you be happy to get in touch with our patient liaison team so they can take a few more details? You can call them on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk Many thanks again for getting in touch. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

  • {{helpful}} of {{total()}} people think this response is helpful