"I live in Australia and my mother, ..."

About: Royal Shrewsbury Hospital

(as a relative),

What I liked

I live in Australia and my mother, is a patient in ward 22S at the RSH, being her only relative and so far away it is a very worrying and stressful time for me and my family, the only way I can get information on my mothers condition is to call the hospital and speak to the nurses, I was so impressed with the nurse who was caring for my mother about 11.am on wednesday 28th. January, she spoke to me on the phone and was so caring and helpful, it certainly put my mind at rest to know that my mother was being looked after by someone who is so dedicated and kind, I would like to write and let her know my appreciation, but forgot to ask her name, if you could email this to me I would be very grateful, if this is not possible could you please pass on my thanks.


Jennifer Webber

Story from NHS Choices

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Response from Royal Shrewsbury Hospital

Thank you for providing comments about our services. We aim to provide high quality services for all of our patients, and we are pleased to hear that your experience matched up to our aspirations.

We have passed your kind comments on to Ward 22S, who will pass them on to the member of staff concerned.

We do receive some very warm and positive feedback about the care and attention provided by the staff or Ward 22S, so we're really pleased that this was also the case for you. In fact, a Staff Nurse on the ward received our Chairman's Award in November in recognition of her "outstanding professionalism and caring manner at all times." We welcome nominations for the Chairman's Award at any time - see www.sath.nhs.uk/about/awards.asp for more details.

Since this site is anonymous, your contact details are not shared with us. However, you can send your contact details to our communications team (communications@sath.nhs.uk) and they will be able to provide you with the contact details for the nurse your spoke to. Alternatively you can write direct to Ward 22S, Royal Shrewsbury Hospital, Mytton Oak Road, Shrewsbury SY3 8XQ.

More information about how to make comments, compliments and complaints about our services can be found on our website at www.sath.nhs.uk

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