"i have been admitted to leighton ..."

About: Leighton Hospital

(as the patient),

What I liked

i have been admitted to leighton hospital several times over the last 6 years both for medical procedures and as an emergency, on all occasions all members of staff from doctors,surgeons,nurses etc down to the cleaning staff were all extremely polite helpful and informative about all aspects of my care.

They all worked very hard and i observed that sometimes they were meeting themselves coming backwards!!

What could be improved

i can honestly say that during my stay that only one thing could have been improved as i was on a side ward with elderly people some of which at meal times stuggled to feed themselves i understand that nurses and carers are extremely busy but more attention needs to be paid to these vulnerable people.

Anything else?

just keep up the good work your profession should be valued much more than it is.they

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Response from Leighton Hospital

Thank you for letting us have your positive comments regarding your admissions to Leighton Hospital over the last few years.

The vision for Mid Cheshire Hospitals NHS Foundation Trust is to be a world class provider. We are therefore delighted to hear that you have had excellent care and treatment, and found all of our staff to be polite and helpful. I can assure you that these comments will be passed on to staff across the organisation.

I am sorry that you observed some patients to be struggling on occasions at mealtimes. I would like to reassure you that we are making improvements in this area.

In October 2008 we introduced a protected mealtimes policy across seven of our wards.

We want to ensure that our patients’ mealtime is protected, making their nutritional intake the top priority for at least one hour per day. Research has shown that when food is served in the right kind of atmosphere, patient satisfaction increases, more food is eaten and patients benefit from improved nutrition.

We are therefore limiting the number of people who come onto wards for one hour per day, at specific times on certain wards. Medication, doctors’

rounds, physiotherapy – they will all be done outside of the hour set aside for mealtimes. We want our patients to be able to enjoy their mealtimes without unnecessary interruption. As there will be fewer interruptions, staff have more time to help those patients who need assistance with their meal.

Patients on wards 1, 4, 19, 23 and the three orthopaedic wards will be encouraged to use the day room facilities for dining, rather than eating in bed or at the bedside. We want to make dining a more sociable experience, where patients can interact with one another, and to encourage patients, where appropriate, to get out of bed.

‘Protected Mealtimes’ ensures time is dedicated to just meals, therefore enabling staff to have more quality time with patients and help them during mealtimes. A number of our volunteers have also been specially trained to help with patient’s mealtimes, particularly on Ward 4. We are always looking to train more volunteers with a view to the service being available on more wards.

Thank you once again for taking the time to let us have your comments.

Your feedback is very much appreciated.

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