"I am waiting for bladder surgery"

About: Golden Jubilee National Hospital / Trauma & orthopaedics Western Infirmary/Gartnavel General

(as the patient),

Earlier in the year I attended an appointment with my Consultant at Gartnavel Hospital, Glasgow. The next stage was that my Consultant arranged for me to have a CT Scan, and this request was repeated a few days later. About two weeks later, I received a call asking me if I could travel to any hospital in Glasgow - my answer was yes. Some weeks went by with no word about the Scan. I subsequently contacted my Consultant's office, only to be told that I had rejected the offer of the CT Scan.

Things then went from bad to worse - some weeks after initial referral I had my CT Scan on the morning at the Golden Jubilee Hospital, Clyde, and later that day (approx 6 and a half hours later) I receive a call from my Consultant's office, asking if I could attend Gartnavel Hospital that night for surgery on the Wednesday (without any"Pre- assessment").

Unfortunately I could not attend due to a number of Domestic problems. During this call I had the chance to talk to my Consultant, and he advised me that no Pre-assessment was needed and that the original date for my surgery will still be OK.

However, I receive a letter for a "Pre-assessment appointment on a date following the date for the surgery.

This is ludicrous, bearing in mind that there was no mention that "Pre-assessment""`was necessary for the surgery proposed for the earlier op, but it appears it is now needed - can somebody please make up their mind?

I get the feeling that the Administration Staff fail to appreciate that people (patients) do have lives, and also are lacking in compassion and understanding.

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Responses

Response from Christine McGuinness, Communications Manager, Golden Jubilee National Hospital

Dear SANMAR

Thank you for using Patient Opinion to share your recent experiences.

Whilst we cannot comment about your experiences in another hospital, we would be delighted to hear about your experience here at the Golden Jubilee National Hospital.

Kind regards,

Christine

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Dear SANMAR

Thank you for taking the time and trouble to provide your feedback.

In the first instance it would be useful if you could contact me with your personal details at paul.cannon@ggc.scot.nhs.uk and we can have this further investigated for you.

Once again thank you for using the Patient Opinion feedback system, it is greatly appreciated.

Kind Regards

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