"ward 8 what an awful place to be"

About: Royal Preston Hospital

my little one was recently admitted after becoming very poorly and i was just appalled at the lack of care and compassion on this ward. the staff do not listen to parents even when the parents are right (which most of the time they are) and this sometimes results in children becoming worse which was the case for my little one.. The ward is very dull and boring considering its a children s ward and play room was shut all weekend and Monday so my little one could not even have any toys. Some of the staff are lovely but some are very rude and do not actually seem interested in the children there treating. i would never recommend r.p.h ward 8 to anyone. i will go to Manchester or Liverpool if i ever find myself having to take my child again.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for your feedback. We're sorry to hear of your experience and of the upset caused; please be sure that your comments have been shared with the Matron for that area. If you would like to discuss your concerns in more detail, or would like to meet with the Matron, please don't hesitate to contact the PALS department on 01772 522972 or the Customer Care department on 01772 522793.

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Response from Royal Preston Hospital

Thank you for your feedback. Please accept our apologies for your experience. Your concerns have been shared with the relevant Matron to enable her to discuss your feedback with her staff; however, if you feel it would be helpful to discuss your concerns with her directly and to have a more detailed, personal response, please don't hesitate to contact the PALS team on 01772 522972, who will be pleased to make the necessary arrangements.

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