"Hours and Hours in A and E"

About: Torbay Hospital

I suffer from many issues and have spent what adds up to days in A and E both for my self and with others. I spent 3 months in hospital in one stay. A & E are grossly under staffed and I sure this has cost lives to f those people waiting on gurneys stacked in the A & E hallways waiting to be treated. Also the children s ward are dreadful for teenagers. The are put in a ward that is barely visited far away from their interested which are the very young and new born. They take up to half an hour to respond to a call. On on occasion my daughter had collapsed and I a disabled person was trying to get her off the floor without help after sitting there for 20 mins. when a nurse finally arrived they refused to help me as they said she was to heavy to lift and left me there holding her unconscious body on the floor. The hospital treatment I have seen and suffered over the years has been disgusting.

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Responses

Response from Torbay Hospital

Dear Patient, We are very sorry to hear about yours and your family's experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Kind regards South DevonHealthcare NHS Foundation Trust.

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