"Booking an Appointment"

About: University Hospital Aintree

Found the booking helpline 'unhelpful'. I also find the lead time for a follow up appointment of 23 weeks absolutely disgraceful - and more shocking was the booking appointments' attitude - apparently they work in an office environment without a calendar!!! I think some investment in Customer service upskilling is required in this office.

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Responses

Response from University Hospital Aintree

We're very sorry to hear about the issues you faced when booking an appointment. If you wish to take this further, our Customer Service team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 3287/2400 or by writing to: Customer Services department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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