"Booking an Appointment"

About: University Hospital Aintree University Hospital Aintree Liverpool L9 7AL

Posted via nhs.uk 9 years ago

Found the booking helpline 'unhelpful'. I also find the lead time for a follow up appointment of 23 weeks absolutely disgraceful - and more shocking was the booking appointments' attitude - apparently they work in an office environment without a calendar!!! I think some investment in Customer service upskilling is required in this office.

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University Hospital Aintree

Submitted on 09/06/2014 at 14:17

Published on nhs.uk on 11/06/2014 at 04:01

We're very sorry to hear about the issues you faced when booking an appointment. If you wish to take this further, our Customer Service team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 3287/2400 or by writing to: Customer Services department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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"Booking an Appointment"

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