"why do staff take selfies"

i visited today with a friend who was having treatment. anyway instead of the staff answering the phone they seemed to busy taking selfies of themselves. you have to wonder how many people are phoning up in pain.

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Responses

Response from Birmingham Dental Hospital

Thank you for your feedback which was also received by email through the Customer Service Team. Although this online feedback was not seen in a timely manner due to a technical problem, the email was received and acted upon on the same day. I would like to give you complete assurance that appropriate action has been taken to address the issue with the staff involved, and I sincerely apologise for the poor impression this has left you with.

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