"ongoing car park problems"

About: Queen's Medical Centre

I put a comment on 28 1 14 about the parking at QMC for visitors and patients. The pay machine which was broken 4 months ago is still broken ( maybe broken again). Still no signage up as to where else top pay. Patients and visitors wander around hoping someone will advise them. Ongoing shameful treatment of patients and visitors by the management of the hospital / car park providers . As yet- no response to my previous comments- so probably they really are smugly collecting the money with few qualms.

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Responses

Response from Nottingham University Hospitals NHS Trust

Thank you for your message. We are sorry to hear that you and other patients and visitors are unhappy with the situation around one of the pay and display machines in Car Park 3 being out of order.

We have spoken to our car park team, who say they have been aware for some time that the machine is out of order, and in fact it needs to be completely replaced with a new machine as it is too damaged to repair. Budgetary constraints have meant they have so far been unable to replace the faulty machine. There are other pay and display machines in Car Park 3 which are working, the closest to the faulty machine is around the corner of the accommodation building which the faulty machine is at the back of.

Signs were placed on the out of order machine advising patients and visitors where the working pay and display machines in Car Park 3 can be found, however we accept that these may now be missing or may be unclear, and we apologise for any confusion caused. The car parking team will be checking the signs and will replace any missing signs and make sure that any signs which are there are clear in their information as to where the other pay and display machines are located.

Response from Queen's Medical Centre

Thank you for your message. We are sorry to hear that you and other patients and visitors are unhappy with the situation around one of the pay and display machines in Car Park 3 being out of order. We are working promptly to repair or replace the out-of-order pay and display machine. In the meantime please continue to use the other pay and display machines in Car Park 3. Signs were placed on the out of order machine advising patients and visitors where the working pay and display machines in Car Park 3 can be found, however we accept that these may now be missing or may be unclear, and we apologise for any confusion caused. The car parking team will be checking the signs and will replace any missing signs and make sure that any signs which are there are clear in their information as to where the other pay and display machines are located.

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