"Missed appointment and total indifference of PALS..."
About: Guy's Hospital Guy's Hospital London SE1 9RT
Posted by Anonymous
I had an appointment in the Dental Department at 11.00am on 31 March 2014. I registered with the reception at 10.55. At 12.30, having not been seen, the receptionist told me all the staff had left so I could not be seen.No other explanation was offered. I was somewhat upset, so registered an informal complaint with the PALS office, where the staff told me I could expect a response within five days. 66days later, despite several telephone calls and a personal visit to the office, I have still received no explanation, much less an apology for the indifference I feel I had experienced. I accept that my cause for complaint was minor, but it could well have been life threatening. Shame on PALS you do a grave disservice to GUY's reputation .