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Great care

Story from nhs.uk

"Great care"

About: Castle Hill Hospital

I am now 3 days post op... I was in Castle Hill for a pylo-plasty kidney operation, my care from appointments to pre assesment, to admission/ my operation and beginning my recovery in the hospital was excellent. All staff were very kind, approachable, helpful, discussed and explained everything extremely well, due to my consultant's professional/ friendly and calm manner i felt very reassured through the whole process. I also have to mention the nurses in my recovery ward 15 were so lovely, their dedication to their positions at the hospital was impeccable. Also, the staff who cleaned the ward were so upbeat and so thorough. What an absolute blessing to have had the expertise and care from the staff at CHH. I am very thankful to all.

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Responses

Response from Castle Hill Hospital 9 years ago
Castle Hill Hospital

Submitted on 04/09/2014 at 14:34
Published on nhs.uk on 05/09/2014 at 04:00

Dear Marie, thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the Urology Team concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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