"Couldn't be more helpfull"

Thank you for taking the time to post your comments on NHS choices regarding difficulties you experienced in terms of appointment arrangements and receipt of correspondence from the Neurology department at the Royal Victoria Infirmary. We are pleased that following your contact with your Multiple Sclerosis nurse you received your clinic letter swiftly and that your contact with the patient relations manager proved helpful. We would wish to apologise that your appointment and clinic letter were not sent to you in a timely manner but we are pleased that following your contact we were able to rectify this oversight and have highlighted your concerns with all of the administrative team.