"A&E"

About: Kent & Canterbury Hospital

My Mother who is 73yrs old was taken to Kent and Canterbury A&E last night 2/6/2014 suffering from severe stomach pain. I live in Newcastle upon Tyne and was called by the paramedics who took her to the hospital. She arrived there around 8:30pm my mother was left to wander the unit in pain until 3am when she was given some pain relief which enabled her to settle on a bed she was then woken at 5am and asked how quickly she could leave and go home they sent her home in a taxi. My mother called me at 6am very upset and distressed she feels that once the doctor and nurses found out about her diagnosis of vascular dementia everything changed and no one was interested in the fact she was bleeding when she had a bowel movement and in severe pain. The doctor kept asking her the date time and who was prime minister.

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Responses

Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

Thank you very much for contacting us. I am so sorry to hear about your mother's experience in our A&E Dept. This sounds very distressing and upsetting and is certainly not the standard of care we expect. Please feel free to contact me on my email: sally.smith2@nhs.net. I would like to understand more about what happened and see what we can do to help. I do hope your mother is feeling better and recovering well. Best regards, Sally Smith

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