"Compassionate Care at MSFT"

About: Stafford Hospital

From the emergency services to A&E I felt safe and was swiftly assessed and moved to the ward where I spent 3 days. My time spent on T&O after falling from my horse breaking my vertebra. Amazing care. Compassionate and so caring from the kind warm hand that greeted me at the door, guiding me to my bedspace and warm sincere welcomes to their family feeling ward. This ward has worked so hard to raise their standards to prove they can be the best. All the professionals and carers on should be so proud. The hostesses where amazing, no request to big and all delivered with smiles and selflessness. Simple things like ice in water made such a big difference to my wellbeing. You did it, your hard work despite adversity. now maintain it and just keep getting better and better. Back to basics is all that I recently spent time on T&O after falling from my horse breaking my vertebra. Amazing care. Compassionate and so caring. This ward has worked so hard to raise their standards to prove they can be the best. All the professionals and carers on the ward should be so proud. The hostesses where amazing, no request to big and all delivered with smiles and selflessness. You did it, now maintain it and just keep getting better and better in the knowledge that walls have ears and from what I heard was back to basics which is all that matters. The radiographers should not be forgotten, the porters, the lab staff and catering. I salute you all. Thank you so much X

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Thank you for this lovely feedback which I will ensure is fed back to all the departments and staff involved in your very positive experience. The staff will really appreciate you taking the time to share this.

Kind Regards

Angela Grocott, Head of Patient Experience