"A&E Visit"

About: Russells Hall Hospital

As i arrived in the A&E department i was swiftly seen by the staff on the front desk. After explaining the wait time to me i was seated and seen after a short wait. I was assessed by A senior Nurse and wa sent for x-ray as a precaution. After i had had my x-ray i was seen within minutes of arriving back in A&E. My procedure was done quickly and efficiently and i was made to feel comfortable and relaxed while it was taking place. I was given great advice after the procedure was finished and told what steps to follow next! I was really pleased with all the staff as they were friendly, efficient and comforting.

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Responses

Response from Russells Hall Hospital

Thank you, Adam, for your positive comments about the care you received in our A&E Department. We are pleased to hear your treatment ran smoothly and that you were so impressed with our staff. We do aim to make the process run as smoothly as possible and it is good to know this was your experience. We have passed your feedback onto the staff in A&E. We are now taking nominations for our annual Committed to Excellence awards, staff awards that that recognise individuals and teams who have made an outstanding contribution to improving patient care and patient experience. The awards are now open for entries so if you feel you would like to submit a nomination please visit our website www.dudleygroup.nhs.uk

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