"Sensitive handling of a nervous patient (and his..."

Thank you so much for very kind and sensitive handling of my 8-year-old son's examination yesterday. Having had a couple of bad experiences at the dentist he was very nervous and had lots of questions but staff members put him at ease and have prepared the ground for a tooth extraction very well. The dentist was very patient and spent ages with him pretending to treat 'Bob', a giant set of teeth. I was really impressed by the level of care and warmth of all the staff we met.