"Crazy questions about my child's race"
About: Bolton PCT / GP Out of Hours Service Bolton PCT GP Out of Hours Service
Posted by Chewy_fruit_loop (as ),
When ringing to see the doctor with my 1 year old, I was asked what her first language is. When I pointed out that my child cannot speak yet, the operator got annoyed and insisted I tell her what language she would speak when she learns.
I was then asked my child's race, (which quite frankly I feel is a racist question in the first place). Where someones family originates is no concern of anyone. It should not be a requirement to divulge this when seeking treatment on the NHS. Again the operator seemed angry when I answered mixed race to this unreasonable question.
May I suggest you modify your call center software so it can handle babies or people who cannot speak or communicate, I would dread to think how you handle someone who is deaf and dumb.
May I also be as bold to put forward the idea of training your staff so they can cope when a call does not conform precisely with your script! Then perhaps you would not have angry staff speaking to people trying to seek medical attention.