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rushed and abrupt

Story from nhs.uk

"rushed and abrupt"

About: Wexham Park Hospital

made to feel that i was not worth the amount of money for tests (which i was told the exact cost of the tests even the blood ones), appointment was rushed and was not asked many questions. suggested tests were not explained to me and the initial diagnosis which i was advised to google criteria did not really fit my symptoms.

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Responses

Response from Wexham Park Hospital 9 years ago
Wexham Park Hospital

Submitted on 04/06/2014 at 16:49
Published on nhs.uk on 05/06/2014 at 04:00

Thank you for taking the time to leave feedback on your experience with the neurology team. I am sorry that the appointment was rushed and the tests were not explained. I am also sorry to hear that you were made to feel you were not worth the money for the tests. I would really like to investigate your case further so would be grateful if you would get in contact. It would be possible to organise a second opinion for you or a further appointment to talk through the suggested tests and the initial diagnosis. Please contact the PALS team on pals@hwph-tr.nhs.uk or 01753 633365 Kind Regards Claire Marshall Associate Director of Patient Experience and Public Involvement

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