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Fast appointment

Posted By BJM

"Fast appointment "

About: Ayrshire Central Hospital / Rheumatology

(as the patient),

Got my first appointment for Rheumatology rather quickly.

More about:
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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/06/2014 at 12:48
Published on Care Opinion at 15:01

picture of Eunice Goodwin

Dear BJM,

From your post I am unsure if this was a problem for you or not. Unlike your response from me, your appointment was quick. (Sorry, I was away from my desk for a week). I know the appointment staff try to utilise cancellations when they come along to prevent people having to wait unnecessarily.

I do hope it was helpful getting an early appointment; however, please contact appointments (the number should be on your letter) and change it to something more suitable.

Thank you for sharing this with us, please let us know if there is anything further you would like to share.

Kind regards

Eunice

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