"Exceptional care on Brightlingsea Ward."

About: Colchester General Hospital / General surgery

(as the patient),

I was admitted as an emergency to Brightlingsea ward in February 2013. I was in excruciating pain, and this was managed immediately to make me more comfortable. After various tests, and CT scan, I was rushed to theatre, where a part of my bowel was removed due to a blockage. Unfortunately over the next few weeks, I kept having further issues with my bowel and had to have several major operations over about six weeks. I ended up with an ileostomy as a temporary measure.

I was on Brightlingsea ward for 14 weeks before I was discharged. The nursing care was exceptional. The staff on Brightlingsea ward were always kind, considerate, polite and very caring and reassuring.

I was readmitted to Brightlingsea ward again in January 2014. I was severely dehydrated and had trouble with my kidneys. This was caused by a high output ileostomy. I was also waiting for a reversal operation in one of the London hospitals. Once again, the care was exceptional. I was nursed back to good health ready for my big op in London.

Unfortunately the operation in London wasn't a complete success and I was transferred back to Brightlingsea ward to continue my recovery. I was so relieved to arrive back at the Colchester hospital. The care was much better, I felt much safer in Colchester hospital, and the nurses on Brightlingsea were able to reassure me and care for me.

I was in Brightlingsea ward for a further three months. During that time the nurses did a wonderful job of caring for me, attending to my needs, and always being available to answer any queries or concerns that either me or my family had. All the staff on Brightlingsea ward work tirelessly to meet the needs of each individual patient. They all try to make time to chat to the patients, and reassure them if they have concerns. Every one of them deserves a medal for the way in which they carry out their work in a friendly and professional manner, without ever losing the personal touch. I will always be grateful to all of them.

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Responses

Response from Paul Searle, Head of Communications, Colchester Hospital University NHS Foundation Trust

picture of Paul Searle

Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

The Care Quality Commission (CQC) want to know what people think about our services - good or bad. http://www.cqc.org.uk/public/get-involved/share-your-experience

Could you also email the Colchester Gazette and ask them to publish a letter? Email is: gazette.letters@nqe.com

Lastly, we ask people like you who support our hospital to show that support by becoming a member. Sign up here: http://bit.ly/1c0LPjY

You’ll get our Mainstream magazine four times a year for free!

And don’t forget, you could follow us on Twitter or “Like” us on our Facebook Pages.

Many thanks

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Response from Colchester General Hospital

Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. I would like to send your comments to the staff concerned, could you email me, using the reference “+ve Comment on 24/03/2015 22:53:09”, please so we can pass on your good wishes? We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category. You could enter the team/the person you were kind enough to write in about, by clicking here: http://www.surveymonkey.com/s/At_Our_Best_Awards Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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