"Lost notes"

About: Princess Royal University Hospital (Orpington)

Checked in at correct time Receptionist did not have notes Sat for 45minutes and on enquiring of waiting time. Was told they had no notes Now found the notes after 55 minutes Staff overworked but helpful Guess you all try your best

Story from NHS Choices

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Response from Princess Royal University Hospital

I am sorry to hear of the difficulties in obtaining your medical records and the subsequent delay and inconvenience being caused to you today.Work is continuing to improve the storage and movement of medical records across our Trust sites.