"Laughed at by staff"

I had been attacked and had something thrown at my face which had caused a big cut above my eye. I was feeling extremely traumatised and frightened and i was feeling in shock and a lot of pain. When i went into Litherland Town Hall Walk In Centre and told the person on the desk that a tv remote had been thrown at me and i needed help, she laughed at me as she told her colleague. Then when i got seen to by the nurse she laughed too. I burst into tears and said it wasn't funny for me and i was scared and only then when the doctor came to see me did the nurse apologise. I felt humiliated and it made me wish i had gone elsewhere to be seen to.