"Thirsty long wait at Clinic "
About: Royal Lancaster Infirmary / Ophthalmology Royal Lancaster Infirmary Ophthalmology LA1 4RP
Posted by Patient patience (as ),
During a recent visit to opthalmology out patients we encountered a very long delay, the clinic was running very late. This delay was not the fault of any staff however there was a lack of communication in passing the information to people waiting. Once a full explanation was given people had already become anxious and disgruntled. I offered to find refreshments only to be told there was none, not even a water fountain.
Due to parking constraints at your hospital many people had arrived in good time for their appointment, we ourselves were there 15 mins early. The total length of time we waited (not just ourselves) was 3hrs.
I believe if a vending machine for tea or coffee and/or a water fountain had been available people would have been more tolerant and comfortable through the delay.
Having come from another health board were they actively seek patient input I asked for a patient experience form so I could feedback this experience only to be told they did not use them. I wonder why.