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Childrens A & E fantastic

Story from nhs.uk

"Childrens A & E fantastic"

About: Hull Royal Infirmary

Our son hurt his wrist falling off his bike at a leisure centre, the manager felt we should take him to hospital to be checked over. We arrived at 7:30pm and were almost immediately seen by the triage nurse, she was very pleasant and felt an doctors opinion was needed. We sat back in the waiting room and within minutes were called through and sent to x ray. Just minutes after the x ray we were taken in with a specialist nurse that looked at the results and saw there was no broken bones so we were able to go home. The whole process took a little less than an hour! The department appeared very organised and well managed. Staff were very caring and treated our son well. Thank you

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Responses

Response from Hull Royal Infirmary 9 years ago
Hull Royal Infirmary

Submitted on 19/11/2014 at 16:42
Published on nhs.uk on 22/11/2014 at 03:00

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Patient Experience (01482) 675189 Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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