"Poor care recieved when moved to a bay"
About: Derriford Hospital / Neurosurgery Derriford Hospital Neurosurgery PL6 8DH
Posted by bubble (as ),
I was admitted to Moorgate Ward, Derriford Hospital as a patient with a bleed on the brain.
Most of the staff were amazing, from the sister to the domestics, very polite willing to help all patients to feel comfortable and relaxed. However, when I was moved to another bay upon the same ward I was shocked by the change in attitude towards patients from one member of staff. I was not the only one to experience this as every patient I talked to in the same bay felt the same.
They didn't smile much, they made you feel guilty for asking for pain relief despite pain being horrendous, they questioned others on whether they really needed to have some medication. Their continuous phrase was 'I only have one pair of hands'. They did however put a slightly more polite attitude on when relatives and visitors were present.
The giving of set time meds was fine but when extra pain relief required, sometimes the wait was quite some time. On one occasion I got so frustrated as they tried sweet talking after I had waited over half an hour. I snapped 'Stop acting all nicey, nice because relatives are here and give me my medication'. This was only experienced with one nurse who's name I am tempted to let everyone know but they will know who they are if they read this.
The other patients were given a questionnaire on their experiences, which I did not receive, and as far as I am aware they both wrote about their concerns over this nurse. I hope that if I ever have to go back to the ward I don't have to experience this again. It seemed they had no compassion and often tutted and walked away shaking their head.
I work in a hospital and would be disgusted if I were ever to see treatment of any patient like this.