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Dis-organised

Story from nhs.uk

"Dis-organised"

About: The Queen Elizabeth Hospital (King's Lynn)

I attended the ENT department and was, I thought, referred to the sleep clinic. But after waiting over 2 weeks for an appointment I heard nothing. I phoned to enquire as to what was happening. it took me 4 attempts to get hold of anyone who could help and then I was informed that no referral had been made due to a clerical error.

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Responses

Response from The Queen Elizabeth Hospital 9 years ago
The Queen Elizabeth Hospital

Submitted on 19/06/2014 at 09:11
Published on nhs.uk on 20/06/2014 at 04:00

I am sorry to hear that you had such a frustrating experience and were not able to immediately access someone who could help you sort out the problem with your referral. I will ensure that the team is made aware of your experience. Please contact me directly if you have not as yet received confirmation of your referral to follow up services elsewhere. I apologise for any inconvenience you have experienced. Claire Roberts Associate Director of Patient Experience Tel: 01553 613459 or bleep 3459

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