"Shocking maternity care"

About: The Whittington Hospital

My wife and newly born daughter shall leave the hosptal tomorrow and never return. After a nine hour delay for induction, injuries caused by staff during a poorly judged labour led by the doctor, were missed by staff, later resulting in my daughter being placed in intensive care. I would add the injuries were spotted but not deemed serious by all bar one nurse who thankfully took action. The general cleanliness and hospital environment is very bad and midwifes are on the whole abrasive, have shocking bedside manner and fill you with little or no confidence, one member of staff on Murray Ward springs to mind who removed propess early induction amongst many extremely questionable actions. The postnatal ward is horrific, dirty and during evenings the loudest thing are the staff. Cleanliness seems a real issue, broken water coolers with standing water, cleaners using single mops to clean everything on the ward. I am taking this matter much further but would encourage all to avoid.

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Responses

Response from The Whittington Hospital

Thank you for taking the time to share your feedback with us. We are saddened to hear that you and your wife have had such a poor experience during what is a very important time. We are currently following this up with the senior management team in maternity. We would also like to make you aware of how to contact our PALS office; the team will be very happy to assist you in raising your concerns. They can be contacted on 020 7288 5551 or via email at whh-tr.whitthealthpals@nhs.net. Your feedback regarding the cleanliness of the maternity unit has been shared with both the Head of Midwifery and the Assistant Director of Facilities who manages the area of cleaning. We are sorry to hear your experience was not what we would have expected to provide to you. We are grateful to you for sharing your feedback with us, as this allows us to identify the issues and learn from this.

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