"Ongoing Problems with Contacting Tamworth Road Mental Resource Centre for Assistance "

Whilst I do appreciate the NHS generally is short staffed and the staff at Tamworth Road Resource are very busy, I do not understand why constantly when I contact that resource centre that the phones either constantly go to answerphone message or my calls are not ever returned. I never had a problem of contact when dealing with Purley Resource Centre and do not understand why Tamworth Road are unable to follow up telephone calls particularly when they have been of extreme urgency. I have brought the matter to the attention of the clinical manager of Tamworth Road and she has promised me that the service would improve but unfortunately this was at the end of last year. I have noticed absolutely no change in the level of service or contact offered following my raising the matter with her.