"Rushed to Derriford Hospital in an ambulance!"

About: Derriford Hospital / Accident and emergency Derriford Hospital / Cardiology South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

Following a long-haul flight home I began to get chest pains about 24 hours after I landed. At first I just dismissed it as a bit of an ache and pain, but the pain increased. Around 48 hours after the flight I awoke at about 2: 00 am with intense chest pains and I couldn't breathe properly. My wife telephoned an ambulance and they quickly diagnosed bi-lateral pulmonary embolism (PE) and I was rushed off to hospital. Once I arrived at Derriford I was quickly assessed and given pain relief.

I was in Derriford Hospital for 7 days and it was my first experience of being an in-patient, so I had no pre-conceived ideas about what to expect.

For the first couple of days I was heavily medicated but I still knew what was going on around me, and in the days that followed I was able to assess the medical staff and the various other people who worked in the hospital ward.

Every single person I encountered made me feel very grateful and humble, because they were professionals and they knew what they were doing. I needed looking after both from a health perspective, but also for my welfare. Nurses and doctors tended to me, and other people brought me food and drink, and other people kept everything hygienically clean.

Some people stood out more than others for their exceptional standards, but nobody fell short of my expectations.

I cannot praise everyone highly enough.

One more thing, I am a middle-aged man (and I am a moderately successful businessman) and I believe I am qualified to assess the performance of other professionals. I was discharged six weeks ago and my thoughts and reflections are based on clear thoughts, not a knee-jerk emotional assessment.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Lanson1961

Thank you for taking the time to share your experience. I hope you are recovering well.

It is always rewarding to hear that our staff are continuing to provide excellent care to our

patients when they need us most. If you would like me to pass your kind comments onto the ambulance staff who came to your aid, would you be able to contact me, at laura.martin@swast.nhs.uk, at your convenience, with the date and location that the ambulance attended? This would allow me to identify both crew members and the 999 call taker.

Thank you again for providing feedback on our service.

Kind regards

Laura

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Lanson 1961

Thank you for taking the time to contact us. The further information you supplied has enabled me to identify the call talker and the ambulance crew, and I will ensure a formal thank you to them is logged on your behalf.

Kind regards

Laura

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Response from Mary Anderson, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Dear Lanson 1961

Thank you for letting us know about your recent experiences at the Trust. Whilst I am so sorry to hear of your sudden illness, I am pleased that the physical care you received was of a high standard and that you were also supported emotionally through what must have been an unsettling time.

I will ensure that the teams who looked after you are made aware of your thanks.

With all good wishes on your continued recovery.

Mary

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