"rowan ward"

About: Darent Valley Hospital

Although I can't thank the consultant or any of his team enough the staff on rowan ward too. I really hope I never have to stay at this hospital again . the evening of my op athough I had an epidural during the evening for some reason the pain relief stopped working I was in hell the pain was so bad I would of thrown myself of the roof it was that bad I had to wait from 11 pm till almost 6 am in agony as they said there was no anesthetist available he/she was busy . Also the day after surgery they decided to remove one of my drains the curtains were pulled round while they did this but before they removed the drain another member of staff just pulled the curtain open there was me nothing on under my gown :( although I have to say the nurse did tell her off ( thanks ) also my discharge letter had my name on and another lady's name on it, it also said I had an allergy to penicillin ( I don't) and that I had no sickness when I did have so much sicknesses . the night staff, day staff were great when they had time but sometimes they were just too busy maybe I was there at the wrong time but its put me off ever going back there

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Responses

Response from Darent Valley Hospital

Thank you for your kind words regarding Rowan Ward, this has been passed onto the Matron. We were also very sorry to read of the concerns you have raised and would like to reassure you that Darent Valley Hospital takes all complaints seriously. We would very much to like investigate your lack of pain relief, your privacy incident and discharge letter problem further, so if you would be kind enough to contact our PALS team on 01322 428382 or via email pals@dvh.nhs.uk with full details it would be appreciated.

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