"Exploration of inflammatory condition"

Visited in early April. Person I saw very thorough and friendly with her questioning. However given I was there and mouth was sore pulled me around like a doll. This made me remember why I stopped going to NHS dentists at 18. Ridiculous wait for an xray after and whilst I was told I would be seen quickly after, I was made to wait an unacceptably long time which seemed to be so I could fit in with the rounds of the students in the afternoon. Even after waiting then didn't see same person as she was with Dr Big Wig observing a biopsy. There was a loss of continuity as things that were to be provided by the lady I saw first were not provided by the second person. I was then asked what time I wanted to attend for the next appmt as had to travel to Bham by train. They then forgot about me waiting again but they did then apologise again. Now some 6 weeks later have tried to call for three days without being able to get through to change my appmt. The voicemail says the message system is full. I have dialled the switchboard and they put me through to voicemail. Will have to see if I get a call back - don't hold your breath! Private every time for me I am afraid - a fiasco! Would be out of jobs in private practice. If you want a full day out in Bham go to the Dental Hospital. Think it was first floor Clinic. So irritated just had to find somewhere to write a review/feedback.

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Responses

Response from Birmingham Dental Hospital

I am sorry to read of your disappointing experience. It is important for the clinicians involved in your care to reflect on your feedback and make improvements where possible, and therefore request that you contact the Trust Customer Services Team on 0800 917 2855 to give your details so we can be sure we speak to the relevant clinicians. This will be done anonymously unless you give your consent for us pass on your details to the clinician. We hope you will call the Customer Services Team who will assist in this matter and also to liaise with the hospital on your behalf to change your appointment.

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