"Friendly helpful atmosphere in ..."

About: Rochdale Infirmary

(as the patient),

What I liked

Friendly helpful atmosphere in the department.

Involved with the Doctor at all times.

Nurses were caring and efficient.

What could be improved

Reception staff could be more cheerful and welcoming.

Story from NHS Choices

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Response from Rochdale Infirmary

Thank you for your positive comments about the department you visited at Rochdale Infirmary. We were sorry to hear that this did not extend to the reception staff. The Trust does invest in 'customer care' training for it's staff and expects staff to be courteous at all times. Should you wish to be more specific about the department you attended, we can ensure that any further training needs are addressed. You can do this by contacting the patient advice and liaison service (PALs)email as follows: enquiries@pat.nhs.uk

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